Why StarPay was developed?
We developed StarPay to give you the software you have come to depend on integrated with the payment processing you need. We believe software and payments are better together. StarPay gives you the options you have been looking for: integrated functionality, simplified payments reconciliation, single source support, and more.
What is the application process like?
It is a simple application within the StarChapter Admin Area. Please see our knowledgebase for more information.
What reporting is available?
There are comprehensive funding reports: summary and by transaction to help streamline your reconciliation process. In other words, clear reporting to tie the payment transactions processed through StarChapter with deposits made to your organization’s bank account.
What does it look like?
The checkout process looks the same as it does now with your current payment gateway. The StarPay merchant portal is similar to other payment gateways, where you can view reports, locate individual transactions, issue refunds, and more. The biggest difference that you can access the portal right from the StarChapter Admin Area.
Does this replace the payment gateway and merchant account I have now?
Yes.
Is there any discounted pricing available for non-profit organizations?
The pricing options are designed to fit the needs for non-profit organizations because that is most of our customer base. We think you'll find the pricing to be very competitive and easy to understand. There are no hidden fees! Hidden fees typically are network processing or interchange fees, but not with StarPay!
Will there be any interruption to my current payment processing?
No, there will not. You will continue to use your current payment gateway and merchant account until you choose to switch. This is not disrupted during the application and onboarding process. After your StarPay account is approved, we will send you a notification. At that point, you can switch from your previous payment gateway to StarPay in the admin area. The switch happens instantly. We do recommend running a small transaction right after switching to ensure that the payment comes through as expected.
How does funding work with StarPay?
2-3 days, plus 1 day if there is a banking holiday.
Is there a limit on the number of transactions?
No, there is not.
What cards can we process with StarPay?
Visa, American Express, Mastercard, and Discover.
What’s the contract/agreement?
As part of the application process, you will be presented with the StarPay Sub-Merchant Payment Processing Agreement to review.
