About Us
What We Are All About
At StarChapter we thrive off of our role in helping associations drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts. Our software and service makes it easy for them to run their local chapters by combining their website with event registration, email marketing and membership management.
Employee Guiding Principles
Driven by Purpose
Driving our StarTeam is the purpose of the organizations we support. We are able to provide guidance, support and tools to help chapter leaders.
Cater to Your Strengths
Building our teams internally based on the strengths of our employees providing great opportunities for you to contribute in many different ways.
Be a Student of Your Work
Providing unique training and coaching to our StarTeam in addition to supporting their efforts to engage with a local chapter of an association. We encourage everyone to hone their skills.
Incremental Improvements
Considering how action oriented the StarTeam is, it is no surprise that we are constantly looking for ways to improve and all of our liitle wins add up over time to big improvements.
Celebrating Achievements
True hard work pays off! We celebrate the achievements of individuals, teams, and the company as they all lead to our success.
High Impact Teamwork
Collaborating and working toward common goals. Trusting the team to hold each other accountable. Everyone is focused on making an impact.
StarChapter is proud to be an equal opportunity employer!
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I really enjoy working at StarChapter because of the focus on a positive atmosphere and encouragment given to continue our education to expand our knowledge of the industry that we work in. We all have our own goals and responsibilities, but we are a collaborative group that often comes together to assist each other. I am challenged daily and feel fulfilled knowing that we are able to help thousands of volunteers and administrators better serve their organizations.”
Dana, Team Lead of Implementation
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My competitive personality & drive to succeed is welcomed & nurtured within StarChapter. There is open communication between leadership & employees. I trust that every employee of StarChapter is performing to the best of their ability all of the time. High-end professionalism from leadership & team members. I can feel the passion to grow & succeed within StarChapter. A healthy work-life balance is encouraged at StarChapter. It makes me want to work all that harder for my team members."
Rachel, Team Lead of Sales Coordinators
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After joining the StarChapter team, it did not take long to notice this very positive and supportive culture throughout the entire company. The work is interesting, and everyone puts in a substantial effort to produce a product that helps a lot of people. Couldn't ask for better co-workers, management, work/life balance and an environment to learn and grow.”
Paul, Implementation/Support Advisor
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Coming from a background in government and academia, I appreciate the company culture at StarChapter. Both personal and professional growth are supported and encouraged, and each team member is engaged in improving the business and product.”
Jami, Vice President of Operations
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During my time at StarChapter my responsibilities, abilities as a designer, and skillset/knowledge have grown exponentially, and I can say I truly love what I do and am valued here at StarChapter. Everyone here at StarChapter works hard, are dedicated to what they do, and are caring people that anyone would be lucky to work with!"
Morgan, Graphic Design Manager
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I love collaboration especially when you have the privilege of collaborating with such a dedicated and talented team like we have at StarChapter. StarChapter’s culture is unlike any other company’s I have worked for with a hard-working team that is also creative and fun. It is also uplifting to feel as though we are making it easier for all our amazing customers to make the world smarter, safer, and better."
Rebecca, Vice President of Sales & Marketing
The StarLife
Passion & Collaboration
We are a group of passionate people who respect, collaborate, motivate and ultimately raise each other up. Participation, open communication, and the sharing of information with each other are critical to the StarTeam’s success.
Career & Professional Development
StarChapter is an open organization with leadership that will listen to employees that have the answers to make our organization better. We offer an opportunity to be challenged and build professional skills. Simply put, StarChapter is a great organization to grow & establish your career.
Field Trips & Fun
We like to go on field trips to see our product in action at local chapter meetings & events. We also plan monthly lunches to celebrate birthdays, professional milestones, etc. We do like to get together outside of the office on occasion as well whether that’s a night of bowling, a fun team building competition, a company summer BBQ or holiday party.
Lunch & Learn
A catered lunch and a focused opportunity for learning. Topics range from the role of board members, technology practices, and improving our productivity. All in an effort to work towards creating a better understanding of the challenges our customers face and improving our ability to help them.
StarChapter is proud to be an equal opportunity employer!
What's In It For You
The Best Equipment & Resources
Whether it’s an office chair with some serious lumbar support, the best software tools to maximize productivity and effectiveness, or training resources, we’ll give you the tools needed to succeed.
Open Door Communication
Good communication between you and your fellow Stars is important. You are encouraged to speak freely to everyone regarding matters affecting your productivity or the company at large.
Make an Impact
At StarChapter you are helping where it matters at the local level! By providing efficiency through our software and services to the local chapters of professional and trade associations.
Comprehensive Insurance Options
We offer elective healthcare, dental, and visions plans, plus short term disability paid by StarChapter.
Work/Life Balance
Balance is important to a healthy life. We want you to both achieve great things and enjoy life, so we offer generous Paid Time Off (PTO) on top of paid holidays, including a floating holiday to be used at your pleasure.
StarSwag
We often design cool swag for our StarTeam whether that is a t-shirt in the spring, a hoodie in the fall, or whatever the team is into at the time.
StarSnacks
Our kitchen, or as we like to call it the StarLounge, is always stocked with employee requested snacks, coffee, tea, and soda: some healthy, some not so healthy…well chocolate is healthy right?!
Business Casual Lite
We want you to be comfortable. Our “dress code” is more like a request to not wear PJs, gym clothes, or flip flops.
401K Plan
Saving for your future retirement is important. We offer a 401K plan to help you achieve this goal.
Job Openings
Browse Our Open Positions
We're looking for talented and energetic individuals to fill the following positions:
| Job Title | Location | Category | Posted |
| Billing and Support Assistant | Remote | Computer/Software | February 3, 2025 |
| PHP Lead Developer | Remote | Computer/Software | February 3, 2025 |
Billing and Support Assistant
Primary Responsibilities
- Draft and send work orders and account change documentation to existing customers.
- Monitor email and voicemail.
- Enter Support Tickets for existing customers.
- Answer and route phone calls to appropriate team members.
- Resolve basic billing questions and customer care inquiries from existing customers.
- Contribute to internal process improvement initiatives.
- General administrative and internal support duties.
Skills & Competencies
- Outstanding communication, organizational, and time management skills.
- Strong understanding of web-based software applications (SaaS).
- Basic knowledge of Adobe Acrobat or similar PDF editing software.
- Proficient with Windows and Microsoft Office.
- Excellent computer skills and tech savvy.
- Self-motivated and dependable in a remote work environment.
Minimum Qualifications
- Experience with Adobe Acrobat and Microsoft products.
- Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types.
- Experience in a customer success role is a plus.
- Ability to stay focused and positive in a high energy environment.
Benefits
Comprehensive, competitive benefits are provided, including medical, dental and vision coverage; paid time off (PTO); paid holidays; retirement plans; and more.
Company
At StarChapter, part of the Fullsteam organization, we thrive in empowering associations to drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts. Our software and service make it easy for them to run their local chapters by combining their website with event registration, email communication and membership management. StarChapter is an organization that promotes from within. We are an open organization with leadership that will listen to employees that have the answers to make our organization better. Simply put, StarChapter is a great company to establish and grow your career. Let's build something great together.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
PHP Lead Developer
Job Description
StarChapter, part of the Fullsteam organization, is a leading provider of Association Management Software (AMS) focused on local chapters of professional and trade associations. Our platform is designed to streamline and optimize association management, allowing volunteer board members to focus on their industry. We are seeking an experienced PHP Developer with leadership skills to join our remote team and help advance our platform’s development.
This role is the first internal team member on our otherwise outsourced development team. This position is ideal for an individual who enjoys cross-team collaboration, working independently, and communicating well with both technical and non-technical team members.
As a Lead PHP Developer, you will be essential in the development and enhancement of our AMS SaaS product. This role combines technical expertise with leadership experience. You will oversee and collaborate with a team of contractors, ensuring projects are completed on time and to our high standards. Your leadership will guide the development team, manage resources, and ensure successful delivery of our software solutions.
Primary Responsibilities
- Leadership & Management: Lead and mentor a team of contractors, providing guidance and oversight to ensure effective collaboration and successful project outcomes.
- Development: Develop and maintain PHP-based applications and services for our AMS SaaS platform, ensuring high quality and performance.
- Code Quality: Write clean, maintainable, and efficient code while adhering to best practices and coding standards.
- Collaboration: Work closely with product managers, designers, and other stakeholders to define project requirements and deliver solutions that align with business goals.
- Troubleshoot and Debug: Identify, troubleshoot, and resolve bugs and performance issues to maintain optimal system performance.
- Documentation: Maintain thorough documentation of code, processes, and system architecture to facilitate knowledge sharing and project continuity.
Skills & Competencies
- Experience: Extensive experience as a PHP Developer, with a strong portfolio of projects, particularly in AMS or related SaaS environments.
- Leadership: Proven leadership experience, including managing and coordinating with contractors or remote teams.
- Technical Skills: Proficiency in LAMP stack technologies, JavaScript, and Git. Prior experience with frameworks such as Laravel or Symfony.
- Remote Work: Demonstrated ability to work effectively in a remote setting with strong self-management and communication skills.
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
Minimum Qualifications
- Experience with cloud services (AWS preferred), Cloudflare, and containerization (Docker).
- Knowledge of additional programming languages or technologies.
Benefits
Comprehensive, competitive benefits are provided, including medical, dental and vision coverage; paid time off (PTO); paid holidays; retirement plans; and more.
Company
At StarChapter, part of the Fullsteam organization, we thrive in empowering associations to drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts. Our software and service make it easy for them to run their local chapters by combining their website with event registration, email communication and membership management. StarChapter is an organization that promotes from within. We are an open organization with leadership that will listen to employees that have the answers to make our organization better. Simply put, StarChapter is a great company to establish and grow your career. Let's build something great together.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
